CTAA Certified Community Transit Supervisor (CCTS) “5.3” Program

May 2 – 3, 2018

CTAA Certified Community Transit Supervisor (CCTS) “5.3” Program

CTAA Certified Community Transit Supervisor (CCTS) “5.3” Program

LOCATION:  PHOENIX - Valley Metro, 101 North 1st Avenue, Suite 1300, Phoenix, AZ 85003

DATES:  May 2 & 3, 2018

To meet the unique challenge facing these important personnel, CTAA has developed the “all new” Certified Community Transit Supervisor “5.3” program. This two-day classroom workshop has been updated to include a wide variety of skills necessary to successfully manage front-line employees and a web-based prerequisite course. The web-based program (taken prior to the classroom training) will include the supervisor’s role, succeeding as a new supervisor, communicating effectively, leading your team, coaching and counseling, conflict management and decision making, and transit supervisor responsibilities.

AGENDA:  See Agenda tab above for Day 1 & Day 2 Course Outline.


CTAA will supply CCTS study materials, and following successful completion of the examination component a certification certificate, letter of congratulations and CCTS lapel pin. This is a three-year professional certification, and CTAA will maintain all permanent records of CCTS certified supervisors and their test results.

CLASS SIZE:  This class is limited to 25 participants.


CTAA’s Certified Community Transit Supervisor training program addresses core transit industry supervisory skills in front line management, human resources management, operations and safety management and performance-based management. Trainees will receive a manual including reference material, sample documents, and other management aids for the front line supervisor. At the conclusion of this training, class participants are tested in their mastery of these areas. All trainees who successfully complete the examination component of the workshop will be professionally certified by CTAA as Certified Community Transportation Supervisors (CCTS); this certification will be valid for three years, whereupon the supervisor will need to recertify. If you have questions about this program, please contact Len Cahill at (202) 415.9653.

Registration Fee - All Attendees$795