Passenger Service and Safety (PASS) Train-the-Trainer - GILBERT

April 16 – 16, 2018

Passenger Service and Safety (PASS) Train-the-Trainer - GILBERT

Passenger Service and Safety (PASS) Train-the-Trainer - GILBERT

REGISTER NOW—Class size limited to 20 participants
Dates:  April 16 - 18, 2018
Location:  Valley Metro Paratransit, 1339 W. San Pedro Street, Gilbert, AZ 85233

CTAA will provide to the Arizona Transit Association a 3-day Passenger Assistance Service and Sensitivity (PASS) Train-the-Trainer class. Participants will be trained to instruct drivers in the areas listed below. Upon successful completion of the 3-day workshop and certification examination, attendees are designated as PASS trainers; they then will be able to instruct community transportation drivers throughout Arizona in the passenger assistance and sensitivity skills areas covered by the PASS program.

The course outline for this program is as follows:

Day 1: Trainer Certification

• Distracted Driving
• Driver Fatigue
• Transit Employee Occupational Safety and Health
• You as a Professional
• Professional Driving
• Customer Service
• Communication
• Stress
• People First Language
• Americans with Disabilities Act
• Assisting Passengers with Service Animals
• Disability Awareness
• Diabetes
• Epilepsy or Seizure Disorders

Day 2: Trainer Certification

• Bloodborne Pathogens
• Kidney Dialysis
• Mobility Equipment and Features
• Lift Operation
• Wheelchair Securement
• Securing the Wheelchair Occupant
• Transporting an Aging Society
• Sexual Harassment
• Accidents and Emergencies
• Evacuation
• Fire Extinguishers

Day 3: Trainer Certification and Trainer Recertification

• Concepts
• Elements of Training
• Characteristics of Adult Learners
• Characteristics of a Good Trainer
• Conduct of the Instructor
• Motivation
• Advice to Instructors
• Location, Location, Location
• The Lectern
• Dress Appropriately
• Humor
• Grandstanders
• Certification Examination

CTAA’s Passenger Assistance Safety and Sensitivity (PASS) driver certification program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a 3 day Train-the-Trainer workshop to certify trainers who can then train drivers. Some of the advantages of offering the PASS certification program is the ability to reduce organizational liability; comprehensive, up-to-date training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes.

Registration Fee - All Attendees$650