The Impact of Eligibility on ADA Paratransit Operations: Right Sizing, Customer Focus & Improved Service Delivery

June 11, 2020

As ADA paratransit demand continues to rise, transit agencies nationwide face more pressure than ever to ensure appropriate utilization, increase fixed route usage, and reduce costs.

In partnership with MTM’s mobility management program, transit agencies like the San Diego Metropolitan Transit System (MTS) are able to meet ever growing demand while achieving cost savings with a 100% in-person eligibility assessment model. Join panelists from MTM and MTS as we discuss how this model has allowed MTS to make more accurate eligibility determinations, enforce trip-by-trip conditional eligibility, flatten the curve of their growing paratransit demand, and most importantly–ensure paratransit services are available for those who truly need it.

What we’ll cover:

  • Tips for enforcing eligibility determinations
  • Best practices for making appropriate conditional determinations that are FTA/ADA compliant and replicable
  • Strategies for collaborating with operations team to make trip-by-trip eligibility understandable and achievable
  • The importance of community engagement and education
  • Key metrics, like MTS’s return on investment
  • The ongoing evolution of the eligibility process

Participants must register at the following link: