Assistant Operations Manager

Compensation: 62,877.00 per year

General Description/Information

We are looking for a reliable, responsible, motivated

individual to join our leadership team!

You will utilize your problem-solving skills to work professionally, collaboratively, and innovatively in the building of teams.

 The ideal candidate will think and plan strategically, communicate effectively across multiple teams, and be an effective collaborator, while exercising sensitivity and thoughtfulness in decision-making.

This is a full-time, benefit eligible position

Our comprehensive benefits package includes the following:

Medical, Dental, & Vision Insurance

Group Life Insurance

Employee Wellness Programs

Paid Time Off Options

Arizona State Retirement System (ASRS) contribution matching

Last Day to Apply: Monday, October 31, 2022

Mountain Line is an equal employment opportunity employer


FLSA Status:                 Not Overtime Eligible

Safety Sensitive:        Yes, requires drug testing defined by 49 CFR Part 40



This is an entry-level management position responsible for assisting the Operations Director in carrying out Mountain Line policies and procedures for transit programs.  The primary focus of the Assistant Operations Manager is to be supportive of our driving staff, to ensure the best balance possible for work/life quality. This position develops transit operator bids and schedules, operations supervisor schedules, assigns work and work methods, reviews work performed and corrects errors. Is integral in developing operator growth and success by mentoring, coaching, and evaluating progression. Ensures transit service is safely operating as close to schedule as possible and ensures work quality and adherence to established federal state and local safety policies and procedures.



  • Performs as an integral member of the Leadership Team to ensure effective interfaces and integration of activities with other organizational units
  • Acquires new knowledge and learns new ways of solving problems, thinks and plans strategically, visualizes and communicates a vision, models desired behavior, drives change, recognition and development of staff potential, and pro-actively addresses performance issues
  • Supervises direct reports. Assigns work, determines work methods, assists with hiring, trains, motivates, coaches, mentors, assist with budget requests and manages to the approved budget, conducts performance appraisal, develops short range goals
  • Provides documented feedback on staff performance throughout the year regarding safety, on-time performance, attendance, and customer interactions. Initiates performance plans and disciplinary actions at appropriate times, plans ahead to prepare and present appraisal to Operations Director, and consistently follows Mountain Line’s policies in performance management of represented employees
  • Effective collaborator and network builder who is persuasive, exercises sensitivity to situation and individuals, and knows how to work within the organizational structure
  • Coordinate operators, operation supervisor, and coordinator staff, along with operational activities for transit services to include staff safety meetings, essential trainings, and company activities
  • Ensures operation staff are trained and notified of essential operational processes to include but not limited to building site security and access procedures, incident response, and Mountain Lines Crisis Communication Plan
  • Direct, coordinate, and review work assignments for operation services and activities.  Ensure operator bids are processed timely and schedules are updated daily and are set 3 weeks in advance
  • Oversee transit operations applying prescribed safety and best practices programs to ensure compliance with applicable local, state, and federal rules, laws, and regulations, including but not limited to drug and alcohol policies, employment rules, ADA/paratransit compliance
  • Recommend and implement resulting policies and procedures to ensure the most efficient and effective service delivery and appearances.  Coordinate operational activities within the organization, outside agencies, and public utilizing appropriate electronic media and other forms of communication
  • Responsible for coordinating route management and rider communication, ensuring operations staff are following prescribed processes notifying internal/external users of the transit system of service delays and disruptions
  • Ensures supervisor staff are properly trained to perform safety sensitive processes regarding fitness for duty and reasonable suspicion
  • Works closely with the Planning Department to review timelines and schedules; identify resource needs regarding appropriate staffing and equipment
  • Assist with driver recruitment and employee selection includes collaboration on interview questions and assessments, participation in interview, and completion of hire paperwork as needed to support HR
  • Respond to and investigate transit complaints, accidents, and incidents; prepare reports and maintain necessary records; ensure follow up training is completed to correct safety violations and public concerns
  • Monitor violations of Mountain Line’s driving policies and safety procedures
  • Provides crisis prevention and crisis management particularly in inclement weather situations and bad road conditions; responsible for ensuring Crisis Management Plan is activated and followed when necessary
  • Responsible for recommending methods for providing transit services including oversight and review of timelines and schedules; identify resource needs regarding appropriate staffing and equipment; review needs assessment with appropriate management staff.  May assist with runcut, scheduling and bid development.
  • Performs contractor oversight and management, including but not limited to software management, on-time performance reporting, real time arrival prediction solutions, and security cameras.  Responsible for evaluating solutions are working as per agreements and reporting back to leadership as needed.
  • Perform related duties as required and assigned



  • High school diploma or GED. Associate degree is preferred.
  • 3 years prior similar work experience. Experience as a supervisor in a transit environment is preferred.
  • Any combination of education, experience, and training that provides the required knowledge, abilities, and skill to perform the duties of this position