Dispatcher

Compensation: $17.00

General Description/Information

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Responsibilities/Duties

Responsibilities:

  • suspensions and/or discharge, for staff violations of company policies.
  • network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
  • route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
  • requirements, customer information, route changes, relevant maps,
  • vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
  • Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes.
  • Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time.
  • Communicates all relevant details of driving assignments to drivers to ensure proper execution.
  • Assist drivers with routing directions and directs them to perform special services when required.
  • Recommends appropriate disciplinary action, up to and including
  • Responds to emergency calls, facilitates emergency response
  • Notifies stakeholders and location personnel of all changes in
  • Maintains route documentation and records (relevant contract
  • Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
  • Maintains high compliance to dispatch standard operating procedures.
  • Handles customer concerns and requests for information in an expeditious and professional manner.
  • Escalates unresolved issues to management as appropriate.

Qualifications/Requirements

Qualifications

in fast-paced and/or stressful environment (interpersonal & telephone skills).

  • High school diploma or GED
  • Previous dispatch experience is preferred;
  • Knowledge of surrounding geographic area to ensure effective and efficient routing.
  • Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
  • Ability to communicate effectively with colleagues and customers
  • Ability to read and interpret documents and instructions from customers and other team members
  • Ability to perform work activities requiring cooperation and instruction
  • Ability to function in a fast-paced environment, under substantial pressure
  • Ability to work within the appropriate level of independence
  • Ability to problem solve
  • Ability to operate two-way and emergency radio systems
  • Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
  • Ability to use Microsoft Office Program and computerized routing software.
  • Ability to work independently
  • Ability to read road and street maps
  • Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
  • Bi-lingual abilities a plus

National Express LLC is an Equal Opportunity Employer.

For more information please visit http://www.nationalexpresstransit.com or http://www.nellc.com .

Additional Information

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