Fare Collection Administrator (Transit Superintendent)

Compensation: $69,784.00 - $106,121.60 annually. Candidates may be hired up to $106,121.60 depending upon qualifications.

General Description/Information

The City of Phoenix Public Transit Department provides local bus, RAPID® commuter bus, neighborhood and business circulators, Phoenix Dial-a-Ride and alternative transportation services by contracting with private companies who manage the day-to-day transit operations. The Public Transit Department also provides planning, scheduling, and financial management support to the High Capacity Transit program.

The Fare Collection Administrator's focus is to effectively administer transit fare programs for the regional public transit system through supervision of the Fare Programs section of the Public Transit Department (PTD) and coordinate with Valley Metro and third-party vendors. This position also is responsible for transit ridership reporting, data analysis, fare revenue distribution, customer billings, and customer service, and must have comprehensive experience tracking revenue, preparing reports and data analyses, and supervising. In addition, the Fare Collection Administrator will oversee a third-party consultant supporting the transition from the current fare collection system to the new electronic fare payment system which consists of cloud hosted mobile ticketing application and account-based reloadable smart card program.

Qualifications/Requirements

MINIMUM QUALIFICATIONS

  • Five years of experience in transportation operations, maintenance and planning.
  • Three years in a supervisory capacity or management of operating contracts.
  • Bachelor's degree in business management or a related field.
  • Other combinations of experience and education which meet the minimum requirements may be substituted.
  • The City job description can be found here.
  • All finalists for positions are subject to a criminal background check applicable to the department or position.
  • For information regarding pre-screening and driving positions, click here.
  • This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.

The City of Phoenix has paused plans to implement a federal mandate requiring all city employees be vaccinated against COVID-19. This decision comes after a series of legal challenges and a ruling from a federal judge which temporarily halts the COVID-19 vaccine mandate for federal contractors nationwide. If the requirement is reinstated, the City of Phoenix may require new hires to provide proof of full COVID-19 vaccination status as a condition of employment. After a conditional offer has been extended, candidates may request a reasonable accommodation based on a medical disability or for sincerely held religious beliefs.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

  • Experience with the City of Phoenix budget processes.
  • Experience transit revenue operations and fare media administration.
  • Experience coordinating with external agencies.
  • Customer service experience.
  • Experience in developing, revenue tracking, and analyzing procedures.
  • Financial/data reporting and data analysis experience.
  • Contract or program management experience, including developing and implementing monitoring procedure.

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