Mobility Services Program Supervisor

Compensation: Full-Time - $55,468.00 - $83,201.00 Annually

General Description/Information

The Mobility Services Program Supervisor is the third level in a three level Program series. Positions perform supervisory work for a transit program.

Under the direction of the Accessible Transit Services Manager, the Program Supervisor will participate in administration of all contracted service providers, concentrating on the administration of an ADA Paratransit program. Typical duties might include: conducting performance evaluations, ensuring staff are trained, making hiring and termination recommendations, managing program processes, providing program oversight, coordinating staffing for events, overseeing preparation of program materials, responding to complex problems and complaints, and evaluating the performance of call center and operations and maintenance contractors in the provision of demand response services.

The Program Supervisor shall contribute to team efforts and represents Agency core values in the performance of duties.

Responsibilities/Duties

Examples of Duties / Knowledge & Skills



The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Coordinates, supervises, and evaluates day-to-day operations of an assigned program; develops procedures for program operations; ensures compliance with applicable internal and external requirements.

Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring employees follow policies and procedures; and assists with making hiring, termination, and disciplinary recommendations.

Coordinates, supervises, and evaluates day-to-day operations of the agency’s demand response services programs including: contracted Americans with Disabilities Act (ADA) paratransit operations, demand response programs, ADA certification/eligibility program, reduced fare ID program, travel training and other related services; develops procedures for program operations and contract monitoring; ensures compliance with applicable internal and external requirements.

Manages projects within the paratransit and demand response program area to ensure compliance with applicable goals, Federal Transit Administration (FTA) regulations, rules, and the Americans with Disabilities Act (ADA) as it relates to transportation services.

Prepares, updates, and revises a wide variety of business documents and grant reports and/or other related information.

Manages the development and implementation of paratransit and alternative-paratransit services and provides solutions for operational issues.

Provides direction to external contractors and internal staff in developing and implementing Demand Response programs and projects.

Responds to and resolves complex issues related to assigned area of responsibility.

Develops training materials in support of programs.

Manages contracts, including monitoring contract budgets and preparing related reports; works with contractors and/or other transit providers to coordinate plan implementation.

Plans and coordinates the development, implementation, and supervision of Demand response program goals, objectives, activities, and initiatives; assesses consequences and outcomes of program initiatives and recommends appropriate adjustments or modifications.

Attends and participates in a variety of meetings, task forces, committees, promotional events, and/or other related groups and activities.

Oversees the compilation and analysis of data; prepares and reviews related reports and correspondence.

Conducts research to identify emerging needs, trends, and services related to assigned area of responsibility.

Performs other duties of similar nature and level as assigned.

Knowledge of:

Supervisory principles;

Applicable program principles and practices;

Applicable local, state, and federal laws and regulations;

Public relations principles

Program supervision and coordination principles;

Advanced principles of assigned area of responsibility;

Analytical methods and techniques;

Report preparation methods;

Project management principles and techniques;

Research methods;

Applicable federal, state, and local laws, codes, rules, and regulations.

Skill in:

Monitoring and evaluating staff;

Prioritizing and assigning work workflow;

Compiling and analyzing data for reporting

Using a computer and related software applications;

Conducting research;

Problem solving ability and to work under tight time constraints;

Planning, implementing, and supervising program components;

Identifying emerging trends, needs, and services;

Assessing the consequences and outcomes of program initiatives;

Ensuring compliance with applicable internal and external program requirements;

Preparing reports, business correspondence, and collateral materials;

Achieving consensus and implement group decisions;

Coordinating and executing multiple tasks simultaneously;

Developing, implementing, and applying policies and procedures;

Providing public relations and customer service;

Organizing information;

Strong team work ethic;

Budget and expense tracking;

Communicating in order to interact with coworkers, supervisor, and the general public at a level sufficient to exchange or convey information and to receive work direction.

Physical Demands / Work Environment

The position in this class typically requires: reaching, fingering, and grasping, talking, hearing, seeing and repetitive motions. Valley Metro complies with ADA/EEOC requirements with respect to reasonable accommodations for people with disabilities.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Qualifications/Requirements

Minimum Qualifications & Requirements

Bachelor’s Degree in Business Administration, transportation planning, or a related field and three years of experience directly related to a demand response transportation system; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties such as those listed above. Transit or paratransit program experience is required.

Valid Arizona Driver’s License

Background Investigation:

Employment is contingent upon the results of a background check.