During this 90-minute webinar, presenters will share a four-part framework that combines physical, programmatic and informational accessibility with a focus on the customer experience that will empower you to elevate your products and services from the floor of ADA compliance to the ceiling of universal access.
Thirty years ago, the Americans with Disabilities Act established minimum standards for accessible public transportation, and since that time, the transit industry has reinvented virtually every aspect of our services to be accessible. And yet, many transit advocates and customers with disabilities are requesting that we go farther and do more to make public transit work even better. During this 90-minute webinar, presenters will share a four-part framework that combines physical, programmatic and informational accessibility with a focus on the customer experience that will empower you to elevate your products and services from the floor of ADA compliance to the ceiling of universal access.
View the Webinar Recording
About the Presenters
Dr. Nanette Odell, ADA Coordinator, City of Tempe - Nanette joined the city of Tempe in 2020 to oversee and coordinate the City’s compliance with the requirements of the ADA. In addition, she has more than 30 years of experience assisting public agencies and private organizations with their ADA compliance and accessibility efforts, including the Arizona Diamondbacks, the Phoenix Suns and the City of Surprise. Nanette is a recognized national expert in accessibility for parks and recreational areas, sports stadia and other major entertainment venues, and she coordinates the efforts of the Arizona ADA Coordinators Coalition.
Michelle Witman – Co-Founder, Asset Based Consulting – Michelle is the Founder and Principal Consultant at Asset Based Consulting and another company, SAIL Consulting, businesses that provide disability awareness and inclusion training and consulting services to an array of educational institutions, medical providers, and a range of other private businesses and public agencies.
Ron Brooks – Founder and CEO, Accessible Avenue – Ron is a 28-year veteran of the public transit and paratransit industries who has served in a number of professional, managerial and executive-level roles in a number of private companies and transit agencies across the country, including six years as Manager of Accessible Transit Services for Valley Metro in Phoenix. Ron defines his life’s purpose as the transformation of mobility for people with disabilities, a goal he believes can be achieved through a more spontaneous, flexible and integrated transportation system that is designed to include and serve everyone.