Passenger Assistance, Safety And Sensitivity (PASS) Training - Nov. 19

This is a PAST event.

November 19, 2021

Passenger Assistance, Safety And Sensitivity (PASS) Training with Instructor Jessica P. Aguayo, CCTM - Regional Mobility Manager/Title VI and Training Coordinator w/SEAGO.

Passenger Assistance, Safety And Sensitivity (PASS) Training will be held on Friday, November 19, 2021 from 8am - 5pm at Sheraton Mesa Hotel at Wrigleyville West, 860 N Riverview, Mesa, AZ 85201. The instructor will be Jessica P. Aguayo, CCTM - Regional Mobility Manager/Title VI and Training Coordinator w/SEAGO.

Attendees must attend the entire training to be certified. Breakfast & lunch included with registration.


HOTEL ACCOMODATIONS: Please use this link to make reservations at the AzTA Room Rate Discount.

PLEASE NOTE: This is an RTAP eligible training. Application for RTAP grant funding must be made through ADOT E-grants by October 19, 2021.

CTAA’s Passenger Assistance, Safety and Sensitivity (PASS) driver training program is the recognized industry standard when it comes to ensuring that your passengers are transported in the most safe, sensitive and careful manner possible. The PASS Driver Certification program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The Driver Certification is valid for 2 years.

PASS is ideal for non-emergency medical transportation (NEMT) trips, for ADA paratransit services, for specialized transit for older passengers, for human and social service riders — really any transportation operation where the passengers require extra care.

PASS trained drivers know how to safely and sensitively transport everyone.

Consider the following:

  • Every day, an average of 150 drivers successfully complete either the PASS On-Line or PASS Classroom training curriculum, and pass the certification test. Today, more than 150,000 drivers providing trips across the country, are PASS Certified.
  • Annually, CTAA gathers a council of PASS Master Trainers to discuss trends and potential new content they’ve encountered in delivering the PASS Classroom curriculum. Routinely, what emerges from this meeting are direct improvements in PASS, ensuring it remains dynamic and up-to-date.

  • PASS training has been incorporated successfully into NEMT brokerage operations, door-to-door ride hailing services, Section 5310 specialized service for seniors and people with disabilities, VA-sponsored operations for isolated veterans, urban ADA complimentary paratransit service and rural demand-response transit on tribal reservations.